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Workshop Number 2203
Workshops Overview

Seize the Century.™

Excellent customer service is a top priority for public and private sector organizations.  This workshop shows you how to be customer focused, results driven, and build profitable relationships with even your most difficult customers.

Who Should Attend:

This workshop is designed for managers and employees at all levels who want to improve their interactions with customers.

Workshop Objectives:

  • Identifying what your customers are really saying and want
  • Strategies for implementing and measuring customer satisfaction
  • Dealing positively with the “customers from hell”
  • Techniques to make customers feel more appreciated
  • How to build solid and long-lasting relationships with customers
  • Assessing your customer service programs and abilities
  • Motivating employees to become more customer-focused

How You Will Benefit:

  • Retain current customers and win new customers through referrals
  • Earn customers’ praise, recognition, and repeat business
  • Build solid customer relationships
  • Increase customer satisfaction and loyalty
  • Improve employee morale, satisfaction and commitment
  • Determine control points for improving processes
  • Turn poor service into a growth opportunity
  • Reduce frustrations with difficult customers with a systematic process

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