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Workshop Objectives:
- Identifying what your customers are really saying and want
- Strategies for implementing and measuring customer satisfaction
- Dealing positively with the “customers from hell”
- Techniques to make customers feel more appreciated
- How to build solid and long-lasting relationships with customers
- Assessing your customer service programs and abilities
- Motivating employees to become more customer-focused
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How You Will Benefit:
- Retain current customers and win new customers through referrals
- Earn customers’ praise, recognition, and repeat business
- Build solid customer relationships
- Increase customer satisfaction and loyalty
- Improve employee morale, satisfaction and commitment
- Determine control points for improving processes
- Turn poor service into a growth opportunity
- Reduce frustrations with difficult customers with a systematic process
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Delivery Options